Customer Response Technician for CBUL

Hours of work: 45 hours per week

Location: Newport, Isle of Wight

Candidate Specification

Personal attributes

  • Be able to communicate well and in a polite manner

  • Able to plan and time manage

  • Problem Solver

  • Be able to work as a team and as a lone worker

  • Good customer and client approach

  • Organised, reliable and conscientious

Technical Specification

  • Experience in drainage along with knowledge and understanding of sewer networks

  • High pressure water jetting WJA

  • First aid

  • NRSWA Streetworks

  • Confined spaces

  • Confined Space High Risk (Desirable)

  • HGV Class 2 (Desirable)

Job Purpose

  • Cover client expectations within priority time frames

  • Day to day and OOH duties met and covered for all workload eventualities

Role Summary

  • Working alone safely and responsibly, responding to blockages and carrying out maintenance tasks with a high-pressure Van Pack vehicle.

  • Customer and client liaison and able to build a good rapport.

  • Be able to work collectively as a team.

  • Incident reporting and escalation with an ability to communicate effectively at all levels.

  • Look See Push rod CCTV surveys and reporting.

  • Confined Space entry and safe working practices.

  • Responsible for a proactive approach to SHEQ/H&S/POWRA Risk assessments and carrying out works in a safe and productive manner.

  • Driving of company vehicles/ valid driving license for role applied for.

  • Carry out any other duties appropriate for this post

Benefits

  • Competitive Salary

  • 21 days annual leave

  • Access to Peoples Pension scheme after completion of probation

  • Life Assurance and Critical Illness cover if joining pension scheme

  • Access to Employee Assistance Programme & Medicash after successful completion of probation

  • Continuous Development Opportunities