Building trust through every connection we make.
Our impact goes beyond infrastructure. As front-line partners to water companies, we represent our clients’ values with care, integrity, and purpose, engaging communities, supporting local initiatives, and delivering meaningful social value. We put people first, minimising disruption and creating lasting benefits through skills, investment, and local impact.
Complaint Reduction
Reduction in customer complaints and unwanted contacts through proactive site engagement.
On‑Site Issue Resolution
Customer interactions resolved on-site in 2024 with a 100% resolution rate.
Community Volunteering Hours
Employee volunteer hours dedicated to community initiatives in the last 12 months.
As ambassadors for our water company clients, we manage customer experience on the ground—resolving issues in real time while wearing branded PPE. Our proactive, personal model is award-winning and helps redefine industry standards for engagement. By working closely with clients, we’ve raised expectations of what good looks like.
Recognised excellence:
• Customer Initiative of the Year – Water Industry Awards
• Collaboration Award – GLA Mayor of London Contractor Awards
• 30+ resident and business commendations in 2023
• 150% above target for customer commendations across multiple frameworks
1. Diversity & Inclusion
We foster inclusion through our FREDIE Forum, promoting fairness, diversity, and respect. Women make up 28% of our workforce and 19% of senior leaders, supported by targeted mentorship and leadership programmes.
2. Skills & Careers
As gold members of The 5% Club, we’re growing skills with a target of 9% in earn-and-learn roles by 2025. Our apprenticeship and graduate schemes offer clear career paths, backed by STEM outreach in schools and colleges.
3. Armed Forces Support
As Armed Forces Covenant signatories and Silver Award recipients, we support veterans and reservists with tailored recruitment and transition programmes into civilian careers.
4. Fair Pay & Well-being
A Real Living Wage Foundation member since 2022, Browne ensures fair pay that reflects the cost of living, supporting financial security, well-being, and job satisfaction.
Our Helping Hands programme encourages employees to actively engage with their communities through volunteering. Each team member is granted 24 hours of paid volunteer leave annually, enabling them to contribute their time to causes that matter.
In 2024 alone, our employees dedicated over 2,000 hours to initiatives such as community clean-ups, educational mentoring, and charity support. These efforts go beyond construction, helping to build stronger, more connected communities.
“Social value is central to our work, from developing talent to supporting communities. In London, our Helping Hands volunteers support causes like the Canal & River Trust and engage with local schools. Fair pay, strong partnerships, and community involvement help us create lasting impact where it matters most."
Louisa Harris – Director of Support Services & ESG
Every year, Browne selects a Charity of the Year to support through fundraising activities. In 2024, our team participated in a 25km walking challenge for Carers First, an organisation that supports unpaid carers. For 2025, we are partnering with Chums Baby Loss Service to provide vital support for grieving families. Fundraising initiatives will include a sponsored hike up Mount Snowdon, bringing employees together to make a meaningful impact.
If you’re looking to discuss a project, explore a partnership, or simply learn more — we’re here to help.
Get in touch today and let’s start the conversation.
