Administrative Assistant

Job title:  Administrative Assistant   

Reports to: Manager

Direct reports: None           

Liaising with: Management, Internal and External Clients and J Browne Group employees    

Role Purpose     

To provide effective and efficient admin support to the Contract. Delivering excellent customer service to our internal and external clients and assisting with the achievement of the departments objectives.  

Key Duties and Criteria for Success

  • Liaise with Staff, Supervisors, Management and Clients where required

  • Work within a team and be the point of contact for administrative tasks

  • Use and maintain the internal office systems and databases

  • Process documents

  • Keep accurate records and maintain data to enable timely and effective reports

  • Provide effective and efficient administrative support to ensure the department and wider contract achieves its objectives

  • Provide effective customer service to our clients both internal and external

  • Assist with reporting and Management Information to ensure that KPI’s are achieved

  • Attend meetings when required to provide admin support and provide minutes

  • General administrative duties which may include (list is non exhaustive)

·       Filing

·       Answering the phones

·       Photocopying

·       Scanning

  • Support team when required with document preparation

  • Contribute to continuous improvement in service delivery.

  • Holiday and sickness cover when required

Competencies Required

  • Strong Customer Service Skills

  • Experience within a busy office environment

  • Good time management and highly organised

  • Ability to prioritise own work load and manage expectations

  • Responsible for Data Quality

  • Great attention to detail

  • Be skilled in the following MS programmes; Outlook, Word, PowerPoint, Excel

  • Previous experience of maintaining databases

Helen McIntyre